Conducting Employee Training at a Franchise

Your grand opening is weeks away and employee training is underway. Whether you’re a restaurant franchisee, a hotel franchisee or even a small coffee shop, your employees need to get up to speed so that your location’s brand and experience is in line with the established corporate image.

Corporate headquarters and parent companies often provide managers and employees with training and guidelines on the following:

• How to Best Sell Products and Services
• The Ideal Customer Experience
• Cleanliness and Facility Upkeep
• Uniforms and Image
• Marketing

But, as a separate franchisee location, your employees work for you each day – not corporate. It is for this reason that it’s important to ensure that you remain in compliance by providing adequate training and resources surrounding the following:

• New Hire Training
• Discrimination and Harassment Prevention
• Workplace Conflict and Violence Prevention
• Wage & Hour Practices (Employees need to know how to properly record hours, and supervisors need adequate training)
• Ethics
• Occupational Safety and Health (You may not think you have a “dangerous” workplace, but OSHA has specific standards and employee training requirements)

Providing the above-mentioned training could be the difference between winning or losing an employee claim in the future. Did you provide the employee with everything they needed to succeed? Training also helps prevent workplace accidents. Did you thoroughly instruct the employee on how to operate machinery, handle tools, or lift large objects?

Compliance aside, the best employees are always learning and looking to improve. Partnerships with PEOs not only bring about skilled experts to conduct on-site or virtual classroom training to keep your workplace in compliance, but can assist in a variety of training to help improve teamwork and leadership too.

To learn more about the PEO relationship as it relates to employee training, contact Employer Solutions Plus.